Terms of sale

Last updated 6 November 2026

Who we are

Jummie's Bukka is run by Jummie's Bukka Limited, a company registered in England with number 15154307. Our registered office and collection point is 29 Broadview, Stevenage, SG1 3TS.

Your order

Your contract with us starts when your payment is confirmed and we send your order confirmation.
You pay in full when you order. Prices are in pounds. We are not VAT registered, so no VAT is added.
Your delivery fee depends on your postcode and is shown before you pay. We only deliver to the areas accepted at checkout.
If we can't fulfil your order, we'll tell you and give you a full refund.

Christmas orders

Christmas orders close at the end of 23 December.
The minimum order is £70, and Christmas delivery fees apply.
You can cancel up to 48 hours before your delivery or collection time for a full refund, using the Cancel order button on your tracking page. After that, your order can't be cancelled.

Daily orders

Daily orders can't be cancelled once payment is made, because we prepare fresh food for you and it can't be resold. Your rights if something goes wrong are on our refunds page.

Delivery and collection

Delivery: you'll get a 4-digit delivery PIN on your tracking page and in your confirmation email. Give it to the driver at the door. We can't hand over your order without it.
Collection: bring the collection code from your tracking page or email.
Times are the window you chose. If we're running late, we'll update your tracking page.
If a delivery fails, we'll arrange a redelivery. If it failed because nobody was available or the PIN couldn't be given, we may charge the delivery fee again.

Food allergies

Please read our allergen information and tell us about any allergy before you order.

Your legal rights

Nothing in these terms affects your legal rights, including your rights under the Consumer Rights Act 2015. Food has to be as described, of satisfactory quality and safe to eat. We don't exclude liability for death or injury caused by our negligence, or for anything else the law doesn't allow us to exclude.

Because food deteriorates quickly, the 14-day right to cancel for online orders does not apply to our food.

Complaints and disputes

Please contact us first at customerservice@jummiesbukka.co.uk, and we'll try to put things right. If we can't resolve it, Citizens Advice can give you free advice. These terms are governed by the law of England and Wales.