Cancellations and refunds

Last updated 6 November 2026

Cancelling an order

• Daily orders: these can't be cancelled once payment is made.
• Christmas orders: you can cancel up to 48 hours before your delivery or collection time for a full refund, including any delivery fee. After that, your order can't be cancelled.

To cancel a Christmas order, open your tracking page from your confirmation email and press Cancel order. The button works until 48 hours before your time, and your refund starts straight away. If you can't reach your tracking page, email customerservice@jummiesbukka.co.uk with your order reference before the deadline.

If something is wrong with your order

If an item is wrong or missing, the food is poor quality, or your order arrives late, tell us immediately when it arrives. We can't usually investigate reports made more than 48 hours later.

Use the report option on your tracking page, or contact us on 07900908137 or at customerservice@jummiesbukka.co.uk. Please keep the food and packaging and send a photo if you can. It helps us investigate.

After investigating, we'll refund the affected items. The delivery fee is not refunded, because the delivery was made. If your order was never delivered, we'll refund it in full, including the delivery fee.

Refunds go back to your original payment method.

If a delivery fails

We'll arrange a redelivery. If it failed because nobody was available or the delivery PIN couldn't be given, we may charge the delivery fee again.

Your legal rights

This policy doesn't affect your legal rights. See our terms.