How to order: customer guide

Choosing your food

1. Open the menu on the home page.
2. Use the tabs to switch between the Daily menu and seasonal menus such as the Christmas Menu.
3. Tap a category, such as Soups & stews or Rice, to jump to it, or type in Search dishes.
4. Tap Add on a dish. If it comes in sizes or with options, choose them, then add it to your basket.
5. Tap the heart on a dish to save it as a favourite. Favourites are kept in your browser, so they don't follow you to another phone or computer.

If you see We're not taking new orders right now, the kitchen has paused ordering. You can still look at the menu.

Allergen information is shown on each dish and on the Allergens page. If you have a food allergy, tell us before you order.

Your basket

The red bar at the bottom of the screen shows how many items you have and the total. Tap it, or Basket at the top, to change quantities or remove items.

Seasonal menus go in their own basket, and some have a minimum spend. The Christmas Menu minimum is £70.

Checking out

1. Choose Collection or Delivery.
2. For delivery, enter your postcode and press Check, then choose your address. If your home is new and isn't found, tick This postcode is right and type your address. If we don't deliver to you, you can switch to collection.
3. For a Christmas order, choose your delivery or collection time. Daily orders have no time slot: the kitchen sets a preparation time when it accepts your order.
4. Enter your name and email. Your phone number is optional, but it helps your driver.
5. Tick the box to accept the terms, refund policy and allergen information.
6. Press Pay securely. You go to our secure card payment page, where you can pay by card, Apple Pay or Google Pay.

If a price changed while you were ordering, you'll be asked to Confirm new total first.

Following your order

After paying, you get a confirmation email with a link to your tracking page. Bookmark it: the link is private to you, and the page refreshes by itself.

• Collection: show or tell staff the 4-digit collection code on your tracking page.
• Delivery: give your driver the 4-digit delivery PIN at the door. Don't share it before they arrive.

If the page says We're still waiting for payment confirmation, wait a minute. An order that's never paid is cancelled after 15 minutes.

Your account

An account is optional. It lets you see all your orders, save delivery addresses and reorder quickly.

1. Go to Account and sign up with your name and email.
2. Open the link we email you and choose a password. The link works once and lasts an hour.

Orders you placed earlier with the same email appear in your account automatically. Use Forgot your password? on the sign-in page if you need a new one.

Order again puts the same dishes back in your basket in one tap, at today's prices. You'll find it on the home page, on finished orders and in your account.

Cancelling and refunds

• Daily orders can't be cancelled once paid.
• Christmas orders can be cancelled for a full refund, including delivery, up to 48 hours before your time. Press Cancel order on your tracking page.
• Something wrong? Report it on your tracking page as soon as your order arrives, or contact us. Keep the food and packaging, and send a photo if you can. We can't usually look into reports made more than 48 hours later.
• Refunds go back to the card you paid with. The delivery fee is refunded only if your order was never delivered.
• If a delivery fails, we'll arrange a redelivery. If nobody was in, or the PIN couldn't be given, we may charge delivery again.

The full rules are in our refund policy. To stop marketing emails, use Stop marketing messages on your tracking page. Order updates are always sent.

Getting help

• WhatsApp us or call 07900908137
• Email customerservice@jummiesbukka.co.uk